In 2003, Tom Gonser, Court Lorenzini, and Eric Ranft founded DocuSign.
DocuSign is the pioneering company on electronic signature industry
In 2005, DocuSign integrated with zipForm, earning the company’s first sales.
In 2012, it was reported that 90% of Fortune 500 companies were using DocuSign.
DocuSign was ranked #3 on the Forbes Cloud 100 list in 2016.
In 2017, DocuSign was ranked #4 on the Forbes Cloud 100 list.
With electronic signature creation as their main product, the company was estimated to have saved more than 20 billion pieces of paper and 608,000 barres of oil by 2018.
In May 2022, the company’s investors filed a derivative suit against the CEO and directors of DocuSign. The investors claimed that they were misled with the predictions that the demand is not tied with the restrictions caused by the pandemic. The stock drop at the end of 2021 caused worry among some investors and this led them to believe that the company’s predection was wrong.
The top 15 Fortune 500 Financial companies are using DocuSign.
DocuSign files for an IPO on March 28, 2018. However, the company revised the contents of the filing with an estimation of $24 to $26 per share on their stock pricing. On April 25, 2018, the company revised their filing again, raising the price of stock to $26 to $28 per share.
The, DocuSign started trading on NASDAQ under the symbol “DOCU” on April 27, 2018. The company completed its IPO on May 2018.
DocuSign offers its customers electronic signature products and services. Customers can securely sign any documents virtually on a wide variety of devices from anywhere around the globe.
The DocuSign Agreement Cloud is the company’s cloud platform. It works on automating.
DocuSign runs on a freemium business models where people can explore and use their products for free. DocuSign generates revenue through subscriptions of their products, integrations, and APIs, collectively known as DocuSign Agreement Cloud.
The pricing varies widely, from $10 per month to $720 per month. The company also offers options where customers can further customize their choices for prices that are discussed with their sales representative.
Source: DocuSign
What are DocuSign’s products?
In 2003, DocuSign pioneered the electronic signature industry. In their success, the company realize that digitizing and automating signature was the trigger to a much larger transformation of the agreement process itself, from preparing to signing, acting on, and management agreements.
This opportunity to address this larger transformation and to dive in to its more complex environment gave rise to Docusign Agreement Cloud.
The following products below are what’s included in the DocuSign Agreement Cloud, from its core product, eSignature, to a much more complex component, the Admin Tools.
Product
Function
Overview
DocuSign eSignature
Electronic Signature
DocuSign's main product, helps streamline the execution of a contract, provides users with the ability to sign documents virtually, anywhere.
DocuSign CLM
Contract Lifecycle Management
Applications that are used for managing contracts, from designing and automating complex agreement processes to utilizing configurable workflow tools and templates.
DocuSign Gen for Salesforce
Document generation
Allows sales teams to automatically generate agreements from Salesforce and sign them in eSignature for a smooth end-to-end agreement experience.
DocuSign Insight
Contract Analytics
Provides a powerful AI-drive analysis to help users analyze existing contracts to uncover organizational risks, obligations, and opportunities.
DocuSign Notary
Electronic Notarization
Gives notaries public the tools they need to securely conduct remote online notarization (RON).
DocuSign Payments
Payment Collection and Process
Allows users to collect and process payments during the signing process.
DocuSign Click
Clickwrap Solution
An east-to-use, simple-to-deploy clickwrap solution that lets users capture customer consent to standard terms with a single click.
DocuSign Identify
Identity Verification
Offers methods to users that can verify the identity of signers.
DocuSign Admin Tools
IT Tools
Helps IT administators centrally manage DocuSign eSignature across the enterprise-even across multiple accounts, domains and data centers around the globe.
DocuSign Monitor
Security
Provides an additional layer of security to help guard your critical agreements.
Source: DocuSign
How much does DocuSign cost?
Prices on DocuSign’s products vary per product, per plan, and per type of user. Some of the products are also paid per number of users while other products requires contacting the company’s sales team in order to discuss the pricing.
For DocuSign eSignature, pricing starts at $10 per month
Plan
Pricing per Month
Pricing per Year
Personal
$15
$210
Standard
$45
$300
Business Pro
$65
$480
Enhanced
TBD
TBD
Aside from that, DocuSign also offers prices for developer accounts for DocuSign’s API products.
Plan (Developer)
Pricing per Month
Pricing per Year
Starter
75 (per user)
$600 (per user)
Intermediate
450 (per user)
$3,600 (per user)
Advanced
720 (per user)
$5,760 (per user)
Enterprise Offerings
TBD
TBD
Source: DocuSign 1, DocuSign 2
What is DocuSign’s revenue?
DocuSign had a revenue of $2.11 billion in January 2022, an increase of 45.52% on year-over-year growth.
With the company going public on 2018, DocuSign had a steady growth in revenue through the years climbing at a steady rate of 30% to 45%.
Before the company went public on 2018, DocuSign was valued at $3 billion during an Series F round that raised $233 million for the company.
Other than that, there are no more reports about the company’s valuation until they became public in 2018 where we can see the company’s market capitalization.
DocuSign had 7,461 employees at the end of the fiscal year on January 31, 2022.
With each new year, there are there are more new employees joining DocuSign.
Year
Number of Employees
2018
3,023
2019
3,909
2020
5,630
2021
7,461
As per LinkedIn, DocuSign has 8,148 employees as of December 2022.
Source: DocuSign
DocuSign Employee Distribution in 2022
Most of the DocuSign employees work in the sales and marketing side, with 67% of the total employees.
After the marketing channel being the most developed at DocuSign, the engineering side is also popular, as it covers 20% of the total workers for the company.
Categories
Percentage
Sales, marketing and customer Success
67%
Engineering, product development and customer operations
20%
General and administrative
13%
Source: DocuSign
How many customers does DocuSign have?
DocuSign has 1.1 million customers at the end of the fiscal year, January 31, 2022. These customers are companies and organizations that are using DocuSign’s different products and services.
Note how every new year after 2013 starts to have at least 100,000 new customers.
Year
Number of Customers
2012
105,000
2013
120,000
2014
250,000
2015
300,000
2016
400,000
2017
475,000
2018
585,000
2019
890,000
2020
1.1 million
Ever since 2018, DocuSign started to see over 300,00 new customers yearly.
Source: DocuSign
How many individual users does DocuSign have?
As of December 2022, DocuSign currently has over a billion individual users. The company stopped announcing the number of individual DocuSign users from 2018 to 2020.
However, they gave out an estimation of these numbers for 2021 and 2022.
In 2010, DocuSign had 8 million individual users. The number went over 1 billion users ever since 2020.
Year
Number of Individual Users
2010
8 million
2011
15 million
2012
25 million
2013
40 million
2014
50 million
2015
100 million
2016
200 million
2020
1 billion+
2021
1 billion+
Source: DocuSign 1 , DocuSign 2
DocuSign Individual User Age Distribution
Most of DocuSign's users fall in the 25-34 age group, with 30% of the total users.
After the 25-34 age group, DocuSign's second most popular one is the 35-44 group, with almost 22% of the total users.
We can see in the list below that giant company like Apple, Unilever, and Samsung are using DocuSign for their products.
Here is a simple list of some of their largest customers:
Samsung
Unilever
AstraZeneca
Visa
SalesForce
Canva
Fuji Film
BMW
AON
Apple
Boardroom
Santander
Source: DocuSign
Which countries is DocuSign most popular at?
DocuSign is most popular in United States with 67.64% of traffic coming from the country.
After the United States, most of DocuSign's traffic comes from a group of other countries altogether.
Though, if we want to look at individual countries, Canada, Brazil, and the United Kingdom are the ones following the US in DocuSign's most popular countries.
How many developers are there in DocuSign’s ecosystem?
In 2018, DocuSign had 80,000 developers using their DocuSign Agreement Cloud products.
Year
Number of Developers
2017
50,000
2018
80,000
The company stopped announcing the number of developers since 2019.
Source: DocuSign
How many documents were processed and signed with DocuSign?
The company used to include the number of documents that were processed and signed through DocuSign eSignature in their annual reports. However, they seemed to exclude this bit of information from 2015-2018.
The last time they talk about this was in 2020 when there were more than 1 billion documents processed and signed with DocuSign.
Year
Number of Documents
2010
70 million
2011
120 million
2012
220 million
2013
290 million
2014
283 million
2019
547.5 million
2020
1 billion+
Look at that growth from 2019 to 2020! DocuSign's signed files in 2020 are likely to have gone over duble the amount from 2019.
Source: DocuSign
What are the top industries using DocuSign?
Companies that are in the information and technology services industry, and financial services industry, use DocuSign the most among all others.
The IT and the Financial Services domaines are battling each other to be the most used industries at DocuSign.
After the two of these you can see the Real Estate industry, with 1,641 companies using the software.
DocuSign is available in 44 languages and are being used in 188 countries around the world. As of December 2022, we have no current data on where DocuSign is not available.
Source: DocuSign
What are the most popular integrations connected with DocuSign?
DocuSign has more than 400 integrations. Their DocuSign Agreement Cloud products can be integrated with Microsoft, Salesforce, and many others.
A simple list down below is added to help us see some of the most popular integrations connected with DocuSign.
Microsoft
SalesForce
Zoom
Google
Oracle
Sap Solution Extension
Apple
Smart
Workday
Stripe
Source: DocuSign
DocuSign Financials
This section provides us information on DocuSign’s financials from their earnings per share to their cash flow.
DocuSign had cash and short-term investments of $802.82 million in the end of fiscal year January 31, 2022, with a 3.79% increase in year-over-year growth.
DocuSign had cash from financing of -$394.62 million at the end of fiscal year, January 31, 2022. It is 5 times more when compared with their cash from financing in 2021.
Hey! 👋 Over here, at SignHouse, we're producing more of what you just read.
Get our very quick email updates that we send to 1,000s of people. 100%-off invitations to access paid products for $0, value-packed emails + more
About the author
Ch Daniel is the co-founder of SignHouse and chairman of the CH Group. Daniel is leading the development of SignHouse's product, as well as strategising how else the company can reach its main mission: empowering 100M+ to use the world's most efficient document organisational tools.
Here’s the offer: we might start charging for access to this research (it takes 10s of people to produce this), but if you sign up now, you’ll have access for $0.
Lock it in now! Join 1,000s of people who have already signed up for updates — for research packed with top stats, well-documented sources, proper information and useful+impactful insights!
Short, respectful emails only
Want early access to paid stuff for $0?
100%-off invitations: access paid products for $0
Besides, we’re sending value-packed emails to 1,000s of people in our closed circle: special offers + exclusive & free access + early previews
Short, respectful emails only
Want early access to paid stuff for $0?
100%-off invitations: access paid products for $0
Besides, we’re sending value-packed emails to 1,000s of people in our closed circle: special offers + exclusive & free access + early previews