This Acceptable Use Policy outlines examples of prohibited conduct in connection with our Services. Note that any capitalized terms not defined in this Acceptable Use Policy have the meanings set forth in our Terms of Service. If you have any comments or questions about this Acceptable Use Policy, feel free to contact us.
Our Services are used by millions of people to express themselves, build their brands and grow their businesses. We’re proud of the creative and inspiring ways that people use our Services, but we expect our users to use our platform responsibly. As a SignHouse user you agree not to misuse the Services or help anyone else do so. Below are some guidelines for what you should not do with the Services.
1. Abusing And Disrupting The Services
By accepting our Terms and Policies, you agree to the following.
1.1. Don’t probe, scan or test the vulnerability of any system or network.
1.2. Don’t breach or otherwise bypass any security or authentication measures.
1.3. Don’t access, tamper with or use non-public areas or parts of the Services, or shared areas of the Services you haven't been invited to access.
1.4. Don’t interfere with or disrupt any user, host or network (whether it’s SignHouse’s or someone else’s), for example by distributing malware or overloading, flooding or mail-bombing any part of the Services.
1.5. Don’t take apart, decompile or reverse engineer any part of the Services in an effort to access things such as source code or algorithms.
1.6. Don’t access, search or create accounts for the Services by any means other than our publicly supported interfaces (for example, scraping, spidering or crawling).
1.7. Don’t take action that imposes an unreasonable load on our infrastructure or our third party providers. We reserve the right to determine what’s reasonable.
1.8. Don’t provide your password to any other person, use any other person’s username and password, or otherwise manage the Services through shared credentials.
1.09. Don’t avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological or other measure (including watermarks) used by SignHouse or any other party (including another user) intended to protect the Services (including any Template).
1.10. Don’t remove any copyright or other proprietary notices from the Services (including any Template).
1.11. Don't resell or recommercialize your account, transfer ownership (unless with the written consent from our company), or exchange your account's access and/or data in exchange for any kind of compensation or remuneration. Doing so will be considered an abuse of our service, our offers, prices and services. Email changes or account details changes must be made with emails/details that match a person's identity. No exceptions can be made to this rule. Identifiable details must be stored by our company and can be used as proof in order to avoid reselling or recommercialization. A situation in which not enough evidence can be brought forward as proof of identity or a proof of linkage between the initial owner of the account and the purchaser of our services will lead to the suspension of the account until enough evidence can be brought forward.
2. Spamming And Phishing
2.1. Don’t use our Services to send spam, emails that violate CAN-SPAM or other laws, emails to people who have not explicitly consented (where such consent is required) or other unsolicited communications (bulk or otherwise), promotions or advertisements. Note, we reserve the right to determine what constitutes spam.
2.2. Don’t send altered, deceptive or false source-identifying information (including any misleading or incorrect names, email addresses, subject lines), including without limitation phishing or spoofing.
3. Deceiving And Impersonating Others
3.1. Don’t do anything that's false, fraudulent, inaccurate or deceiving.
3.2. Don’t impersonate another person, company or entity.
3.3. Don’t engage in misleading or unethical marketing or advertising.
4. Stealing
4.1. Don’t use unauthorized credit cards, debit cards or other unauthorized payment devices on the Services.
4.2. Don’t promote or advertise products or services other than your own without appropriate authorization.
4.3. Don’t sell the Services unless specifically authorized to do so, or publish or use the Services on any network or system other than those provided by SignHouse unless previously authorized by SignHouse.
5. Infringing, Misappropriating And Violating Rights
5.1. Don’t infringe or misappropriate anyone’s copyright, trademark or other intellectual property rights.
5.2. Don’t violate anyone’s privacy or publicity rights.
6. Other Improper Or Illegal Conduct
6.1. Don’t threaten, harass, or abuse any individuals.
6.2. Don’t incite violence.
6.3. Don’t publish sexually explicit or obscene material.
6.4. Don’t condone or promote self-harm.
6.5. Don’t condone or promote violence against any person or group based on race, ethnicity, nationality, religion, gender, gender identity, sexual preference, age or disability.
6.6. Don’t violate any laws through the Services, including without limitation all local laws regarding online conduct and acceptable content.
If we conclude, in our discretion, that you have misused the Services, we may take action against your Account or Your Sites. We try to ensure fair outcomes, but in all cases we reserve the right to remove any content or suspend or terminate your Account or Your Sites, without any refund of any amounts paid for the Services, without liability or notice to you, at any time and for any reason (except where prohibited by applicable law). We reserve the right to enforce, or not enforce, this Acceptable Use Policy in our sole discretion.
You can report violations of these guidelines to us directly by emailing hello@usesignhouse.com.
We may modify this Acceptable Use Policy from time to time, and will post the most current version on our site. If a modification meaningfully reduces your rights, we'll notify you in accordance with the procedures set forth in our Terms of Service.
Acceptable Use Policy
This acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by SignHouse under any ongoing agreement. It’s designed to protect us, our customers, and the general Internet community from unethical, irresponsible, and illegal activity.
SignHouse customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.
Fair use
We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. We may impose limits that prevent excessive usage. If your use is considered to be excessive, then additional fees may be charged, capacity may be restricted, or we may outright terminate accounts, workspaces and users' access based on this. We reserve the right to edit, modify and update such limits in order to ensure the proper functioning of our Products. If you're on a plan that has an unspecified set of limits and/or resources, we may impose limits which can only be lifted once a proper verification is conducted by our company, in order to verify that there is a valid use case from you and not an abusive one. We reserve the right to terminate or restrict access, irrespective of the billing plan, if we find resources abuse amongst users or their users ("end-users") or excessive usage beyond the usual limits of normal (compared to other users or end-users accounts' resource usage).
We are opposed to all forms of abuse, discrimination, rights infringement, and/or any action that harms or disadvantages any group, individual, or resource. We expect our customers and, where applicable, their users to likewise engage our Products with similar intent.
Customer accountability
We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures.
By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.
If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate, without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.
Prohibited activity
Copyright infringement and access to unauthorized material
Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:
- any material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and
- any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.
The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.
SPAM and unauthorized message activity
Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.
Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.
We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.
This spam and unauthorized message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.
Unethical, exploitative, and malicious activity
Our Products must not be used for the purpose of advertising, transmitting, or otherwise making available any software, program, product, or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing, and denial-of-service attacks.
Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).
Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.
Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of, or discriminate against any group or individual.
Other activities considered unethical, exploitative, and malicious include:
- Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
- Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
- The unauthorized access, alteration, or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
- Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals;
- Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography, or threaten anyone’s health and safety;
- Any act or omission in violation of consumer protection laws and regulations;
- Any violation of a person’s privacy.
Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.
Unauthorized use of SignHouse property
We prohibit the impersonation of SignHouse, the representation of a significant business relationship with SignHouse, or ownership of any SignHouse property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage, or user trust.
About this policy
This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.
We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:
- the date the customer uses our Products after we publish the revised version on our website; or
- 30 days after we publish the revised version on our website.
